Case Study — Queue Management System

The Brief

Eleven banking halls.Zero central control.

The client needed to modernise the customer experience in its banking halls — but managing screens branch-by-branch, with no shared platform, made consistency and oversight nearly impossible.

Display hardware and content managed in isolation at each branch
No central place to update media, branding or messaging
No visibility into which screens were online or what was playing
No role-based control over who could change what
No structured handover — knowledge living in people, not documents

Our mandate

Deliver a turnkey solution — not just hardware in a box, but a managed platform the client's own IT team could run with confidence from day one.

SupplyInstallationConfigurationLicensingTraining & DocsWarranty

What We Delivered

A complete system, inthree layers.

Hardware, software platform and documentation — engineered to work together and built to be handed over cleanly.

Delivered by CS Payments

Layer 01

The Hardware

Display and compute infrastructure sized for a multi-branch rollout and delivered to site, ready to run.

15 digital signage displays
1 dedicated signage server
2 content-management workstations
Delivered, installed & warranty-backed

Layer 02

The Platform

A web-administered, client-server Queue Management System that controls every screen from one place.

Central server, branch devices connect in
Browser-based admin — no installs
Media libraries managed across branches
3-year software licensing included

Layer 03

The Handover

So the system outlives the install. Full documentation written for the people who run it daily.

System Administrator manual
Admin & end-user walkthrough deck
Installation, maintenance & recovery guides
Troubleshooting & quick-reference paths

Platform Capabilities

Everything an admin needs,behind one login.

Role-based, monitored and brand-controlled — the platform was configured around how a real operations team works.

Centralised Media Libraries

Manage and scan content libraries for every branch from a single dashboard.

Role-Based Access Control

Administrator and user roles with per-library permissions and clean separation of duties.

Live Device Monitoring

See which screens are online, what's playing, and a real-time log of every action.

Org-Wide Branding

Apply the organisation's logo and identity across the entire interface in one step.

Playback & Transcoding

Format and quality rules tuned per device and network for reliable display.

Backup & Recovery

Scheduled backups and one-click restore to keep the service running through change.

Plugins & API Keys

A plugin layer and secure API access for future integrations and automation.

Scheduled Tasks

Automate routine maintenance and library scans without manual intervention.

Quick Connect

Fast, code-based sign-in for new devices and shared workstations.

Deployment Footprint

One platform.A national network.

Configured and rolled out across eleven locations — from headquarters in Nairobi to regional banking halls countrywide.

3× Stima Plaza

3× Electricity House

1× Roysambu

1× Kisumu

1× Mombasa

1× Nyeri

1× Eldoret

1× Naivasha

1× Nakuru

1× Kisii

1× Thika

Interactive map — hover or tap a marker to see the site and screen count. (Map tiles require an internet connection.)

Where It Fits

One system, built forevery service floor.

The same self-service kiosk, queue management and digital signage platform adapts to any environment where people wait, queue and need to be served.

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Banking & utility halls

Branch banking halls

Customers take a ticket at the kiosk, watch their number move toward the counter on screen, and see service information and promotions while they wait — exactly the experience deployed across the eleven utility branches.

Public service

Government & county offices

Turn busy public counters into an orderly, fair queue. Citizens self-register, departments call the next person automatically, and on-screen guidance reduces confusion and front-desk pressure.

Healthcare

Hospitals & clinics

Manage patient flow across reception, triage, pharmacy and consultation. Calm waiting areas, clear next-step displays and a single dashboard for staff to keep every queue moving.

Retail & telco

Service centres & shops

Pair ticketing with branded media so the wait sells. Run offers and product spots on the same screens, and route customers to the right desk — all controlled centrally across every outlet.

Why This Matters For You

What we'd bring toyour rollout.

A

Turnkey, not piecemeal

We handle the whole chain — hardware, software, configuration, licensing and documentation — so you get one accountable partner instead of three.

B

Built for multi-site scale

The platform was designed to manage many branches from one console. Whether you have three sites or thirty, the model is the same.

C

You stay in control

Role-based access, live monitoring and full branding control mean your team runs the system — we just make sure it's ready.

D

Knowledge that stays

Every deployment ships with admin and user documentation, so the system keeps running long after handover, regardless of staff changes.

A queue that manages itself — across every banking hall.